Seasonal Client Service Concierge

H&R Block, Inc.; Hanover (York County); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, route them to the right tax professional, and schedule appointments. You will contribute to a smooth, client-first experience in a busy office environment.

The role emphasizes friendly service, organization, and teamwork, with responsibilities spanning in-person, phone, and virtual interactions. Prior customer service experience is preferred, with flexibility across locations.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience required.
• Ability to multitask.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Skills

Customer service experience

Multitasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, route them to the right tax professional, and schedule appointments. You will contribute to a smooth, client-first experience in a busy office environment.

The role emphasizes friendly service, organization, and teamwork, with responsibilities spanning in-person, phone, and virtual interactions. Prior customer service experience is preferred, with flexibility across locations.