Seasonal Client Services Concierge

H&R Block, Inc.; Dade City (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to engage with clients, greet visitors warmly, and connect them with the right tax professional.

You will help schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions. Ideal candidates bring experience in fast-paced customer service, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience is preferred.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office suite.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to engage with clients, greet visitors warmly, and connect them with the right tax professional.

You will help schedule appointments and ensure client needs are met across in-person, phone, or virtual interactions. Ideal candidates bring experience in fast-paced customer service, strong organizational skills, and proficiency with Microsoft Office.