Seasonal Client Service Concierge

H&R Block, Inc.; Yuma (AZ); On-site; USD 26,000 - 38,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and direct them to the right tax professional.

The role emphasizes building client relationships and ensuring high-quality service in person, over the phone, or virtually. The position requires experience in fast-paced and customer service environments, strong multitasking and time-management skills, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer calls, and direct them to the right tax professional.

The role emphasizes building client relationships and ensuring high-quality service in person, over the phone, or virtually. The position requires experience in fast-paced and customer service environments, strong multitasking and time-management skills, and proficiency with Microsoft Office.