Seasonal Client Service Concierge — Flexible Schedule

H&R Block, Inc.; Point Pleasant (WV); On-site; USD 18,000 - 24,000; Part time

Job summary

H&R Block, Inc. is hiring for a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional.

You will help schedule appointments and assist clients in person, by phone, or virtually, while keeping the office tidy and organized. The role requires prior customer service experience, multi-tasking ability, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma

Job description

H&R Block, Inc. is hiring for a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect them with the right tax professional.

You will help schedule appointments and assist clients in person, by phone, or virtually, while keeping the office tidy and organized. The role requires prior customer service experience, multi-tasking ability, and proficiency with Microsoft Office.