Seasonal Client Service Concierge | Flexible Schedule

H&R Block, Inc.; Ludington (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect customers with the right tax professional. The role focuses on delivering friendly, personalized service across in-person, phone, and virtual interactions.

The position emphasizes multitasking, strong organization, and teamwork to ensure every client’s needs are met while maintaining a clean, welcoming office environment.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience preferred.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients as requested.
• Assist clients in person, over the phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organization

MS Office

Phone handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect customers with the right tax professional. The role focuses on delivering friendly, personalized service across in-person, phone, and virtual interactions.

The position emphasizes multitasking, strong organization, and teamwork to ensure every client’s needs are met while maintaining a clean, welcoming office environment.