Seasonal Client Service Concierge with Flexible Schedule

H&R Block, Inc.; Waxhaw (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and route them to the right tax professional.

You will help schedule appointments and ensure each client’s needs are met in person, over the phone, or virtually. In this fast-paced, customer-focused role, you will maintain a welcoming office environment and support the team with miscellaneous duties as needed.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience preferred.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help to ensure all clients' needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service experience

Multi-tasking

Time management

Strong organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and route them to the right tax professional.

You will help schedule appointments and ensure each client’s needs are met in person, over the phone, or virtually. In this fast-paced, customer-focused role, you will maintain a welcoming office environment and support the team with miscellaneous duties as needed.