Seasonal Client Service Concierge – Flexible Hours

H&R Block, Inc.; Canton (OH); Sur place; USD 24 000 - 28 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will schedule appointments and help ensure client needs are met across in-person, phone, or virtual channels.

The ideal candidate has prior customer service experience, can multitask in a fast-paced environment, and maintains an organized workspace while supporting the office team.

Qualifications

• Experience in a fast-paced environment.
• Customer service background.
• Ability to multitask effectively.
• Strong organization and time-management skills.
• Proficient with Microsoft Office.

Responsabilités

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Connaissances

Customer service

Multitasking

Time management

Microsoft Office

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. You will schedule appointments and help ensure client needs are met across in-person, phone, or virtual channels.

The ideal candidate has prior customer service experience, can multitask in a fast-paced environment, and maintains an organized workspace while supporting the office team.