Seasonal Client Service Concierge — Flexible Scheduling

H&R Block, Inc.; Mineola (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and connect them with the right tax professional. You will assist with scheduling, coordinate between in-person, phone, and virtual service, and help meet client needs in a fast-paced office.

Work in a friendly, organized environment and support the team with daily reception tasks and general duties as assigned.

Qualifications

• Experience in fast-paced environments.
• Customer service experience.
• Ability to multitask.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Answer phones

Client matching

Scheduling

Customer service delivery

Office organization

Multitasking

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients and connect them with the right tax professional. You will assist with scheduling, coordinate between in-person, phone, and virtual service, and help meet client needs in a fast-paced office.

Work in a friendly, organized environment and support the team with daily reception tasks and general duties as assigned.