Client Service Concierge (Seasonal) – Flexible Scheduling

H&R Block, Inc.; Pocahontas (AR); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, or virtual channels, and help keep the office organized and welcoming.

This role emphasizes client relations and teamwork. Ideal candidates bring experience in fast-paced customer service, strong multitasking and organizational skills, and proficiency

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsabilités

• Answer phones in a personalized, friendly manner.
• Match clients with the best-suited tax professional.
• Schedule clients according to their preferences.
• Help ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Connaissances

Fast-paced environment

Customer service

Multitasking

Organization & time-management

MS Office

Formation

High school diploma or equivalent

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments, ensure client needs are met across in-person, phone, or virtual channels, and help keep the office organized and welcoming.

This role emphasizes client relations and teamwork. Ideal candidates bring experience in fast-paced customer service, strong multitasking and organizational skills, and proficiency