Seasonal Client Service Concierge – Flexible Hours

H&R Block, Inc.; Algona (IA); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients and support tax professionals in a busy office.

You will answer phones, match clients with the right tax expert, schedule appointments, and help ensure every visit meets client needs in person, on the phone, or virtually. This role emphasizes strong client service in a fast-paced environment.

Qualifications

• Experience in a fast-paced environment.
• Customer service background.
• Ability to multitask.
• Strong organizational/time management skills.
• Proficient with Microsoft Office tools.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by them.
• Help ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients and support tax professionals in a busy office.

You will answer phones, match clients with the right tax expert, schedule appointments, and help ensure every visit meets client needs in person, on the phone, or virtually. This role emphasizes strong client service in a fast-paced environment.