Seasonal Client Service Concierge | Flexible Scheduling

H&R Block, Inc.; Ruidoso (NM); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, route them to the right tax professional, and schedule appointments to meet client needs.

You will help ensure satisfaction during in-person, phone, or virtual interactions and help maintain a clean, organized office with the team. This role emphasizes customer service in a fast-paced environment, with flexibility to work across locations and schedules.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Flexibility to work across multiple locations.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone courtesy

Customer service

Multi-tasking

Organization

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional/Receptionist to warmly greet clients, route them to the right tax professional, and schedule appointments to meet client needs.

You will help ensure satisfaction during in-person, phone, or virtual interactions and help maintain a clean, organized office with the team. This role emphasizes customer service in a fast-paced environment, with flexibility to work across locations and schedules.