Seasonal Client Service Concierge

H&R Block, Inc.; Pulaski (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to match clients with the right expert and maintain a welcoming, organized environment.

The role emphasizes confidentiality, teamwork, and strong customer service skills. Training is provided, and the position offers an entry point into tax-related roles within a collaborative office setting.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and act as the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Communication

Multitasking

Organization

Computer skills

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You will work with tax professionals to match clients with the right expert and maintain a welcoming, organized environment.

The role emphasizes confidentiality, teamwork, and strong customer service skills. Training is provided, and the position offers an entry point into tax-related roles within a collaborative office setting.