Seasonal Client Service Concierge

H&R Block, Inc.; Schuylkill Haven (Schuylkill County); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. You will greet clients, answer calls, and set appointments while guiding clients to the appropriate tax professional for their needs.

You will help ensure client satisfaction in person, over the phone, or virtually, and support daily office operations as part of a collaborative team.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience in a professional setting.
• Ability to multitask across tasks.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure client needs are met during service in person, on the phone, or virtually.
• Maintain office cleanliness and organization with team members.
• Perform other duties as assigned.

Skills

Fast-paced environment experience

Customer service experience

Multitasking

Organizational skills

Time management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. You will greet clients, answer calls, and set appointments while guiding clients to the appropriate tax professional for their needs.

You will help ensure client satisfaction in person, over the phone, or virtually, and support daily office operations as part of a collaborative team.