Seasonal Client Concierge & Receptionist

H&R Block, Inc.; Alexandria (KY); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, check-in, and daily office operations in person. You will support tax professionals and help deliver a welcoming client experience during tax season.

The role emphasizes confidentiality, teamwork, and professional communication, with opportunities to advance into tax preparation or office leadership as you gain experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Customer service

Communication skills

Multitasking

Office software

Time management

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, check-in, and daily office operations in person. You will support tax professionals and help deliver a welcoming client experience during tax season.

The role emphasizes confidentiality, teamwork, and professional communication, with opportunities to advance into tax preparation or office leadership as you gain experience.