Seasonal Client Services Concierge

H&R Block, Inc.; Jonesborough (TN); On-site; USD 18,000 - 22,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations in-person

Work alongside tax professionals, handle intake, and maintain a professional, confidential environment during busy tax seasons. This role offers on-site work with opportunities for advancement into tax prep or office leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities with attention to detail.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and connect clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and support daily operations.
• Collaborate with tax professionals to ensure seamless service.
• Handle confidential client information with discretion.

Skills

Customer service

Interpersonal skills

Multitasking

Office software

Scheduling

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations in-person

Work alongside tax professionals, handle intake, and maintain a professional, confidential environment during busy tax seasons. This role offers on-site work with opportunities for advancement into tax prep or office leadership.