Seasonal Client Service Concierge

H&R Block, Inc.; Morehead City (NC); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support their tax service needs. You’ll help connect clients with the right tax professional and schedule appointments according to client preferences.

Maintain a clean, organized office and assist with additional duties as needed across in-person, phone, and virtual interactions. The role emphasizes friendly, proactive service, multi-tasking across channels, and strong organization in a

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones, greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational skills

Time management

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support their tax service needs. You’ll help connect clients with the right tax professional and schedule appointments according to client preferences.

Maintain a clean, organized office and assist with additional duties as needed across in-person, phone, and virtual interactions. The role emphasizes friendly, proactive service, multi-tasking across channels, and strong organization in a