Seasonal Client Service Concierge

H&R Block, Inc.; Methuen (MA); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax specialist. This on-site role emphasizes friendly service and efficient scheduling during peak seasons.

You will maintain a clean, organized office, handle multiple tasks, and support team members while delivering a positive client experience in person, over the phone, or virtually.

Qualifications

• High school diploma or equivalent.
• Flexible schedule and/or ability to work at multiple locations.
• Sales/marketing experience is a plus.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax specialist. This on-site role emphasizes friendly service and efficient scheduling during peak seasons.

You will maintain a clean, organized office, handle multiple tasks, and support team members while delivering a positive client experience in person, over the phone, or virtually.