Seasonal Client Services Concierge & Receptionist

H&R Block, Inc.; Jackson (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. This role emphasizes friendly, personalized service and the ability to multi-task in a fast-paced office environment.

You will help schedule clients, ensure their needs are met whether in person, over the phone, or virtually, and maintain a clean, organized workspace across locations.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional. This role emphasizes friendly, personalized service and the ability to multi-task in a fast-paced office environment.

You will help schedule clients, ensure their needs are met whether in person, over the phone, or virtually, and maintain a clean, organized workspace across locations.