Seasonal Client Service Concierge

H&R Block, Inc.; Newport (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure service quality in person, by phone, or virtually, while maintaining a clean and organized office.

This role emphasizes customer service experience, multitasking, and flexibility to work across locations with Microsoft Office proficiency.

Qualifications

• Experience in a fast-paced customer service environment.
• Excellent multitasking and organizational abilities.
• Clear, professional communication and a positive attitude.
• Flexibility to work across multiple locations as needed.

Responsibilities

• Answer phones and greet clients in a friendly, personalized way.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Ensure all client needs are met in person, over the phone, or virtually.

Skills

Fast-paced environment

Customer service

Multi-tasking

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect them with the right tax professional. You will schedule appointments and ensure service quality in person, by phone, or virtually, while maintaining a clean and organized office.

This role emphasizes customer service experience, multitasking, and flexibility to work across locations with Microsoft Office proficiency.