Seasonal Client Service Concierge

H&R Block, Inc.; Knox (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect customers with the right tax professional, delivering friendly service now and in the future.

In this role you will schedule appointments, maintain a welcoming office, and support clients in person, over the phone, or virtually, within a fast-paced franchise environment.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience is preferred.
• Ability to multi-task across tasks.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the appropriate tax professional.
• Schedule clients as requested.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect customers with the right tax professional, delivering friendly service now and in the future.

In this role you will schedule appointments, maintain a welcoming office, and support clients in person, over the phone, or virtually, within a fast-paced franchise environment.