Seasonal Client Service Concierge (Receptionist)

H&R Block, Inc.; Webster City (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax expert. You’ll schedule appointments, support in-person and virtual service, and help maintain a clean, organized office alongside a cooperative team.

The role emphasizes fast-paced client interaction, strong organizational skills, and a friendly, welcoming attitude to ensure high-quality service during peak seasons.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.

Skills

Customer service

Phone etiquette

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect clients with the right tax expert. You’ll schedule appointments, support in-person and virtual service, and help maintain a clean, organized office alongside a cooperative team.

The role emphasizes fast-paced client interaction, strong organizational skills, and a friendly, welcoming attitude to ensure high-quality service during peak seasons.