Seasonal Client Service Concierge

H&R Block, Inc.; Dillon (MT); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, help meet client needs across in-person, phone, or virtual channels, and maintain a clean, organized office environment with the team. This role requires experience in fast-paced customer service, strong multitasking and time management skills, and proficiency with Microsoft Office.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect customers with the right tax professional.

You will schedule appointments, help meet client needs across in-person, phone, or virtual channels, and maintain a clean, organized office environment with the team. This role requires experience in fast-paced customer service, strong multitasking and time management skills, and proficiency with Microsoft Office.