Seasonal Client Services Concierge

H&R Block, Inc.; Lockhart (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match them with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual channels, while keeping the office clean and organized with the team.

This role emphasizes delivering friendly service, strong multitasking, and dependable availability across multiple locations during the season.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Patient demeanor

Customer service

Multitasking

Time management

Relationship building

Education

High school diploma

Tools

Microsoft Office

Phone systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match them with the right tax professional. You will schedule appointments and ensure client needs are met across in-person, phone, or virtual channels, while keeping the office clean and organized with the team.

This role emphasizes delivering friendly service, strong multitasking, and dependable availability across multiple locations during the season.