Seasonal Client Service Concierge

H&R Block; Lake City (SC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure client needs are met across in-person, phone, and virtual channels.

This role emphasizes strong customer service, multitasking, and proficiency with Microsoft Office in a fast-paced franchise office setting.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task and stay organized.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. You will help schedule appointments and ensure client needs are met across in-person, phone, and virtual channels.

This role emphasizes strong customer service, multitasking, and proficiency with Microsoft Office in a fast-paced franchise office setting.