Seasonal Client Services Concierge

H&R Block, Inc.; David City (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to deliver welcoming, personalized service. You will greet clients, answer phones, and guide them to the right tax professional while coordinating scheduling according to client preferences.

This role focuses on building client relationships, performing in a fast-paced environment, and supporting team members to ensure every client leaves satisfied in person, over the phone, or virtually.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Organization

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to deliver welcoming, personalized service. You will greet clients, answer phones, and guide them to the right tax professional while coordinating scheduling according to client preferences.

This role focuses on building client relationships, performing in a fast-paced environment, and supporting team members to ensure every client leaves satisfied in person, over the phone, or virtually.