Seasonal Client Service Concierge

H&R Block, Inc.; Ravenna (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients and guide them to the right tax professional, ensuring a smooth in-person, phone, or virtual experience. You will build relationships and help clients feel confident about their decisions.

The role requires a friendly, proactive demeanor, strong organization, and the ability to multitask in a fast-paced franchise office while supporting team members across locations.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Organizational and time-management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients and guide them to the right tax professional, ensuring a smooth in-person, phone, or virtual experience. You will build relationships and help clients feel confident about their decisions.

The role requires a friendly, proactive demeanor, strong organization, and the ability to multitask in a fast-paced franchise office while supporting team members across locations.