Seasonal Client Service Concierge

H&R Block, Inc.; Kewanee (IL); On-site; USD 21,000 - 25,000; Part time

Job summary

H&R Block in Illinois is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the best-suited tax professional.

You’ll schedule appointments, ensure client needs are met in person, over the phone or virtually, and help maintain a clean, organized office with the team while contributing to a friendly, efficient service experience.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multitask

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Illinois is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and match clients with the best-suited tax professional.

You’ll schedule appointments, ensure client needs are met in person, over the phone or virtually, and help maintain a clean, organized office with the team while contributing to a friendly, efficient service experience.