Seasonal Client Experience Specialist (Evenings/Weekends)

H&R Block, Inc.; Salem (NH); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Salem, NH to greet clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals and ensure a smooth client experience during tax season.

The role emphasizes strong interpersonal skills, multitasking, and discretion with confidential information. Evening and weekend availability is required, and prior experience in customer service or hospitality is a plus.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Interpersonal skills

Communication

Team collaboration

Multitasking

Attention to detail

Organizational skills

Formation

High school diploma/GED

Outils

Microsoft Office

Teams

Scheduling systems

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Salem, NH to greet clients, manage scheduling, and support daily office operations in person. You will coordinate with tax professionals and ensure a smooth client experience during tax season.

The role emphasizes strong interpersonal skills, multitasking, and discretion with confidential information. Evening and weekend availability is required, and prior experience in customer service or hospitality is a plus.