Client Experience Concierge (Seasonal Receptionist)

H&R Block, Inc.; Gladstone (OR); On-site; USD 21,000 - 32,000; Full time

Job summary

H&R Block in Salem, Oregon seeks a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, answer calls, and schedule appointments. This in-person role supports tax professionals and daily office operations during peak season.

Ideal candidates have strong communication, multitasking, and organizational skills, with proficiency in Microsoft Office, Teams, and scheduling systems. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with Microsoft Office, Teams, and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Multitasking

Communication

Organization

Microsoft Office

Scheduling systems

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Salem, Oregon seeks a Seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, answer calls, and schedule appointments. This in-person role supports tax professionals and daily office operations during peak season.

Ideal candidates have strong communication, multitasking, and organizational skills, with proficiency in Microsoft Office, Teams, and scheduling systems. Evening and weekend availability during tax season is required.