Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Salem (NJ); On-site; USD 22,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in person in Salem, NJ. You will schedule appointments, match clients with the appropriate tax professional, and support a professional client experience.

The role requires strong interpersonal skills, the ability to multitask, and comfort with basic computer tools. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; team-oriented.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Communication

Multitasking

Organization

Computer skills

Education

High school diploma/GED

Receptionist/front desk experience

Tax office/financial services experience

Hospitality/customer service experience

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in person in Salem, NJ. You will schedule appointments, match clients with the appropriate tax professional, and support a professional client experience.

The role requires strong interpersonal skills, the ability to multitask, and comfort with basic computer tools. Evening and weekend availability during tax season is expected.