Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Salem (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Salem, MA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person during tax season.

You will work with tax professionals, handle check-in and intake, and maintain a welcoming, organized office environment while ensuring confidentiality. Evening and weekend availability is required during tax season, with a path into tax preparation or leadership roles.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Multitasking

Communication

Organization

Computer skills

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Salem, MA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person during tax season.

You will work with tax professionals, handle check-in and intake, and maintain a welcoming, organized office environment while ensuring confidentiality. Evening and weekend availability is required during tax season, with a path into tax preparation or leadership roles.