In-Person Client Experience Specialist

H&R Block, Inc.; Wolfeboro Falls (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in New Hampshire. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals. The role is in-person and not remote, with opportunities to grow into tax preparation or office leadership.

Evening and weekend availability during tax season is required, and you will handle client information with confidentiality while maintaining a welcoming, organized office environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for team collaboration and professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients to tax professionals.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Interpersonal skills

Multitasking

Organizational skills

Office software

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in New Hampshire. You will greet clients, manage scheduling, and support daily office operations alongside tax professionals. The role is in-person and not remote, with opportunities to grow into tax preparation or office leadership.

Evening and weekend availability during tax season is required, and you will handle client information with confidentiality while maintaining a welcoming, organized office environment.