Seasonal Client Experience Specialist

H&R Block, Inc.; Glen (NH); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in New Hampshire is seeking a seasonal Client Service Professional/Receptionist. You will welcome clients, answer phones, and connect them with the right tax professional, helping clients feel confident and cared for.

You will schedule appointments, maintain a clean office, and support team members in person, over the phone, or virtually. Prior customer service experience and MS Office skills are preferred; flexibility to work at multiple locations.

Qualifications

• Experience in fast-paced environments is required.
• Customer service experience is required.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested.
• Help ensure all client needs are met in person, over the phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in New Hampshire is seeking a seasonal Client Service Professional/Receptionist. You will welcome clients, answer phones, and connect them with the right tax professional, helping clients feel confident and cared for.

You will schedule appointments, maintain a clean office, and support team members in person, over the phone, or virtually. Prior customer service experience and MS Office skills are preferred; flexibility to work at multiple locations.