Seasonal Client Experience Specialist (Evenings & Weekends)

H&R Block, Inc.; Marlborough (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, manage check-in, answer calls, schedule appointments, and help match clients with the right tax professional.

This in-person role supports daily office operations, collaborates with tax professionals, and trains toward tax season leadership. Strong interpersonal skills, multitasking, and attention to detail are essential, with evening and weekend availability.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to work with clients and team members.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (e.g., Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You’ll greet clients, manage check-in, answer calls, schedule appointments, and help match clients with the right tax professional.

This in-person role supports daily office operations, collaborates with tax professionals, and trains toward tax season leadership. Strong interpersonal skills, multitasking, and attention to detail are essential, with evening and weekend availability.