Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Exeter (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. in Exeter, NH seeks a friendly Client Service Professional / Receptionist for the tax season. You will greet clients, schedule appointments, check in documents, and support daily office operations with a makeover to ensure a professional client experience.

This in-person role offers training, opportunities to grow into tax preparation or office leadership, and a supportive team. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment is required.
• Strong interpersonal and communication skills and ability to collaborate with team members.
• Able to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs and scheduling tools (e.g., Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client-focused environment

Interpersonal communication

Multitasking

Organizational skills

Computer literacy

Evening/weekend availability

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Exeter, NH seeks a friendly Client Service Professional / Receptionist for the tax season. You will greet clients, schedule appointments, check in documents, and support daily office operations with a makeover to ensure a professional client experience.

This in-person role offers training, opportunities to grow into tax preparation or office leadership, and a supportive team. Evening and weekend availability during tax season is required.