Seasonal Client Experience Specialist

H&R Block, Inc.; Tampa (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Tampa is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and collaborate with tax professionals.

This in-person role offers training and a pathway into tax preparation or office leadership, with availability to work evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Office, Teams, scheduling).
• Availability evenings and weekends during tax season.

Responsibilities

• Greet clients and create welcoming first impression.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals for seamless daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Multitasking

Communication

Team collaboration

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Tampa is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and collaborate with tax professionals.

This in-person role offers training and a pathway into tax preparation or office leadership, with availability to work evenings and weekends during tax season.