Seasonal Front Desk & Client Service Pro

H&R Block, Inc.; Tampa (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. in Tampa, FL is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person.

You will greet clients, schedule appointments, manage check-ins, handle documents, and collaborate with tax professionals to ensure a smooth client experience during tax season. The role offers training and a path into tax preparation or office leadership, with evenings and weekend shifts during peak season, and a chance to join a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with the team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Team collaboration

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Tampa, FL is seeking a Seasonal Client Service Professional / Receptionist to welcome clients and support daily office operations in person.

You will greet clients, schedule appointments, manage check-ins, handle documents, and collaborate with tax professionals to ensure a smooth client experience during tax season. The role offers training and a path into tax preparation or office leadership, with evenings and weekend shifts during peak season, and a chance to join a