Seasonal Client Service Specialist

H&R Block, Inc.; Pompano Beach (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations in-person at our Florida office.

You will collaborate with tax professionals, handle sensitive information with discretion, and help ensure a welcoming, efficient client experience during tax season, including evenings and weekends as needed.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Organization

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations in-person at our Florida office.

You will collaborate with tax professionals, handle sensitive information with discretion, and help ensure a welcoming, efficient client experience during tax season, including evenings and weekends as needed.