Seasonal Client Experience Specialist

H&R Block, Inc.; Grapevine (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in-person role. You will greet clients, manage scheduling, support daily office operations, and coordinate with tax professionals.

This position is in-person, with training provided; evenings and weekends during tax season required; prior experience in hospitality or customer service preferred; opportunity to grow into tax preparation or office leadership.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with professional client service.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail and follow-through.
• Proficiency with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression in-person role. You will greet clients, manage scheduling, support daily office operations, and coordinate with tax professionals.

This position is in-person, with training provided; evenings and weekends during tax season required; prior experience in hospitality or customer service preferred; opportunity to grow into tax preparation or office leadership.