Seasonal Client Experience Specialist

H&R Block, Inc.; Destin (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block in Florida is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and potential growth into tax preparation or office leadership.

You will welcome clients, coordinate with tax professionals, and maintain a professional, organized front-desk environment, while handling confidential information with care during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort using Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including document scanning.
• Maintain office organization to support a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Multitasking

Team collaboration

Attention to detail

Professionalism

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Florida is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and potential growth into tax preparation or office leadership.

You will welcome clients, coordinate with tax professionals, and maintain a professional, organized front-desk environment, while handling confidential information with care during tax season.