Seasonal Client Experience Specialist

H&R Block, Inc.; Brookhaven (Delaware County); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily operations alongside tax professionals.

The role is in-person and offers training; it serves as a stepping stone into tax preparation or office leadership, with evenings/weekends required during tax season.

Qualifications

• Experience in a fast-paced, client-focused environment.
• Strong interpersonal and verbal/written communication; professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and connect clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and team members to ensure daily operations run smoothly.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client check-in, schedule appointments, and support daily operations alongside tax professionals.

The role is in-person and offers training; it serves as a stepping stone into tax preparation or office leadership, with evenings/weekends required during tax season.