Seasonal Client Experience Specialist

H&R Block, Inc.; Stow (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to be the welcoming first impression for clients in an in-person office. You will manage scheduling, support daily operations, and collaborate with tax professionals to ensure a smooth client experience.

The role offers training and exposure to tax preparation paths, serving as a stepping stone into tax-related roles or office leadership. Evening and weekend availability during tax season is expected.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interactions.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organization

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to be the welcoming first impression for clients in an in-person office. You will manage scheduling, support daily operations, and collaborate with tax professionals to ensure a smooth client experience.

The role offers training and exposure to tax preparation paths, serving as a stepping stone into tax-related roles or office leadership. Evening and weekend availability during tax season is expected.