Seasonal Client Experience Specialist (In-Person)

H&R Block, Inc.; Woodville (FL); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block in Florida is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role provides a stepping stone into tax preparation or office leadership, with training and teamwork shaping your path.

You will handle check-in, document intake, and coordinate with tax professionals to ensure a smooth client experience.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling tools).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Communication

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block in Florida is seeking a Seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role provides a stepping stone into tax preparation or office leadership, with training and teamwork shaping your path.

You will handle check-in, document intake, and coordinate with tax professionals to ensure a smooth client experience.