Seasonal Client Experience Specialist

Jackson Hewitt - CTS; Derry (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Full-time and part-time positions are-

Flexible Schedule Options - Work that

Work Lotto

Low-cost benefits (healthcare, dental

Teladoc (Unlimited Teladoc sessions)

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement within

Employee referral program

Medical & Prescription benefit option

401k with Company Match

Earned Wage Access - access a portion

Job summary

Jackson Hewitt - CTS is seeking a Seasonal Client Support Associate to greet clients and provide exceptional service at our offices. You will engage with clients, confirm appointments, and follow up with both past and potential clients to keep them engaged during wait times.

The role emphasizes strong communication, fast-paced retail experience, and a willingness to learn in a customer-focused environment with opportunities for advancement.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency.
• Prior customer service or sales experience is preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide exceptional service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Customer service experience

Job description

Jackson Hewitt - CTS is seeking a Seasonal Client Support Associate to greet clients and provide exceptional service at our offices. You will engage with clients, confirm appointments, and follow up with both past and potential clients to keep them engaged during wait times.

The role emphasizes strong communication, fast-paced retail experience, and a willingness to learn in a customer-focused environment with opportunities for advancement.