Seasonal Client Experience Associate

Jackson Hewitt - CTS; Haverhill (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Jackson Hewitt - CTS is hiring a Seasonal Client Support Associate to greet clients and ensure a positive experience in our offices. You will actively engage with customers, confirm appointments, and help manage wait times while delivering friendly service.

This role offers opportunities to learn Tax industry basics, work in a welcoming team, and access benefits including flexible schedules and advancement opportunities as you gain experience.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a fast-paced retail environment.
• Basic computer skills and ability to troubleshoot.
• Customer service or sales experience preferred but not required.

Responsibilities

• Actively engage with clients to provide exceptional service.
• Confirm appointments and assist with scheduling needs.
• Follow up with past and potential clients to maintain relationships.
• Distribute marketing materials to clients and guests.
• Keep clients engaged during wait times and support office flow.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Troubleshooting

Customer service

Sales experience

Job description

Jackson Hewitt - CTS is hiring a Seasonal Client Support Associate to greet clients and ensure a positive experience in our offices. You will actively engage with customers, confirm appointments, and help manage wait times while delivering friendly service.

This role offers opportunities to learn Tax industry basics, work in a welcoming team, and access benefits including flexible schedules and advancement opportunities as you gain experience.