Seasonal Client Experience Associate

Jackson Hewitt - CCT; Torrington (CT); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Full-time and part-time positions are

Flexible Schedule Options – Work that

Work Lotto (Win money for logged

Low-cost benefits (healthcare, dental

Teladoc (Unlimited Teladoc sessions)

Free identity theft protection

Corporate discount program

Free tax preparation training and PTIN

Referral bonus opportunities

Free continuing tax education

Opportunities for advancement within

Employee referral program

Medical & Prescription benefit option

401k with Company Match

Earned Wage Access – access a portion

Job summary

Jackson Hewitt - CCT is seeking a Seasonal Client Support Associate to greet and assist clients in our offices, ensuring a positive experience. You will confirm appointments, follow up with clients, and help distribute marketing materials while maintaining engagement during wait times.

You should thrive in a welcoming environment, possess strong communication skills, and be willing to learn and grow in a customer-focused role.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is preferred, but not required.

Responsibilities

• Actively engage with clients and visitors to provide friendly service.
• Confirm appointments and assist clients during their visit.
• Follow up with past and potential clients to maintain engagement.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Interpersonal skills

Communication skills

Retail experience

Computer proficiency

Troubleshooting

Customer service experience

Job description

Jackson Hewitt - CCT is seeking a Seasonal Client Support Associate to greet and assist clients in our offices, ensuring a positive experience. You will confirm appointments, follow up with clients, and help distribute marketing materials while maintaining engagement during wait times.

You should thrive in a welcoming environment, possess strong communication skills, and be willing to learn and grow in a customer-focused role.