Client Experience Specialist (Seasonal)

Jackson Hewitt - CTS; Lunenburg (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Earned Wage Access

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Jackson Hewitt - CTS in Massachusetts seeks a Seasonal Client Support Associate to greet clients and schedule appointments in a welcoming, customer-service oriented office environment.

You will engage with clients, confirm appointments, and follow up with past and potential clients while distributing marketing materials and keeping clients engaged during wait times. Apply today for a rewarding opportunity to learn and grow with us.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience is helpful but not required.

Responsibilities

• Act as the friendly face for clients visiting our offices.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.
• Engage with clients to provide essential support and guidance.
• Support team to ensure a positive client journey.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer skills

Customer service

Job description

Jackson Hewitt - CTS in Massachusetts seeks a Seasonal Client Support Associate to greet clients and schedule appointments in a welcoming, customer-service oriented office environment.

You will engage with clients, confirm appointments, and follow up with past and potential clients while distributing marketing materials and keeping clients engaged during wait times. Apply today for a rewarding opportunity to learn and grow with us.