Seasonal Client Concierge - Tax Office Receptionist

H&R Block, Inc.; Lafayette (LA); On-site; USD 19,000 - 23,000; Full time

Job summary

H&R Block, Inc. in Lafayette, LA is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will coordinate with tax professionals to match clients with the right expert and keep the office running smoothly during tax season. The role requires professionalism, confidentiality, and teamwork, with evenings and weekends during peak times.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client-centric environment

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Scheduling systems

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Lafayette, LA is seeking a Seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will coordinate with tax professionals to match clients with the right expert and keep the office running smoothly during tax season. The role requires professionalism, confidentiality, and teamwork, with evenings and weekends during peak times.