Tax Office Front Desk Specialist — Growth & Impact

H&R Block, Inc.; Lafayette (LA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Lafayette, LA. You will greet clients, manage check-ins, schedules, and office operations, supporting tax professionals in person during the tax season.

This role emphasizes client care, confidentiality, and teamwork in a busy office. The position requires strong communication skills and reliability, with availability for evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Basic computer literacy

Office scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Lafayette, LA. You will greet clients, manage check-ins, schedules, and office operations, supporting tax professionals in person during the tax season.

This role emphasizes client care, confidentiality, and teamwork in a busy office. The position requires strong communication skills and reliability, with availability for evenings and weekends.