Seasonal Client Concierge — In-Person Reception

H&R Block, Inc.; Lake Charles (LA); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block in Lake Charles, LA seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a pathway to growth within tax services. Evening and weekend availability during tax season is required.

You will work with a team of tax professionals to ensure a smooth client experience, handle document intake, and maintain a professional office environment with strict confidentiality.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document handling.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Microsoft Office basics

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Lake Charles, LA seeks a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role offers training and a pathway to growth within tax services. Evening and weekend availability during tax season is required.

You will work with a team of tax professionals to ensure a smooth client experience, handle document intake, and maintain a professional office environment with strict confidentiality.